Contact us
Questions about which jump starter, jack or scanner suits your car, your order or delivery? We are happy to help.
A person on our team reads every message and replies as soon as we can, usually within one business day. No bots and no runaround.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Parcel page once you have a tracking number.
Company information
Full business details, published openly, so you always know exactly who you are buying from.
- Company nameOnline Auto Company, a division of Caruso Consulting Co Ltd
- Administration officeCaruso Consulting Co Ltd, Suite 18, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 (0) 98 391 3877
- Emailtheteam@customersupport.care
Orders of $100 or more ship free with tracked delivery (a flat $25 below that), in 5 to 7 days after a 24 to 48 hour handling time. This is an online only shop: there is no showroom and nothing is collected.
Frequently asked questions
How quickly will you reply?
Usually within one business day. A person reads every message.
What should I include about an order?
Your order number and the email address you used at checkout, and we can pull it up straight away.
Is there a phone number?
Yes, our international call centre is on +66 (0) 98 391 3877.
Where are you based?
Administration is at 8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand. We are an online-only retailer, so there is no showroom.
Can I track my parcel myself?
Yes, on the Track Your Parcel page once you have a tracking number.